Complaints and Incidents Officer


Full Time / Permanent

The life changer. The industry shaper. The healthcare pioneer. Join LloydsPharmacy Clinical Homecare, part of McKesson, a leading global healthcare company, and you can be all these things and more. Based at our UK Office in Harlow, as a Complaints and Incidents Officer in one of the teams shaping our services and improving lives, you’ll have the opportunity to drive your career forward and become more than you ever imagined.

About The Opportunity

Lloyds Pharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK, and we’ve been supporting patients in this way since 1975.

We provide care to more than 80,000 patients in their own home, place of work, or in the community. As a Complaints and Incidents Officer, you will be office-based and responsible for ensuring all complaints, accidents and incidents are appropriately managed, responded to and resolved within a specific timeframe. Your duties will include dealing with the entire end-to-end complaints process including gathering information, investigating, liaising with other departments and liaising with customers both via telephone and in writing.

The role will be Monday – Friday, 9:00am – 5:30pm, 37.5 hours per week.

You’ll be surrounded by people who are just as passionate about delivering exceptional customer service as you are. Plus, with ongoing development, coaching and support, you’ll have everything you need to develop an excellent career. We also offer wide-ranging benefits such as:

•              Highly competitive basic salary

•              20 days annual leave PLUS statutory holidays

•              Excellent training, coaching and support provided

•              Permanent Contract

•              Private healthcare insurance, personal pension plan & Childcare vouchers

•              Referral Scheme (T&C apply)

About You

Customers and communities are at the heart of everything we do. So, first and foremost, you’ll be the kind of person who loves to provide exceptional customer care. You must have previous experience of working in a highly customer-focused role, ideally dealing with and investigating complaints. You will need to be a naturally inquisitive person who enjoys seeing a process through from beginning to end. You will be organised and great at managing your own workload and time, and you must have fantastic IT, English and communication skills, both written and verbal.

About McKesson

We’re McKesson – a Fortune Global 500 healthcare company that strives to break boundaries, challenge the status quo and support the changing healthcare industry. Bringing together six companies and 24,000 McKesson colleagues across pharmacy, pharmaceutical distribution and homecare services, we’re committed to offering the best advice and healthcare to our patients, customers and colleagues. As part of our UK Head Office you’ll be able to use your passion, ambition and drive to build solutions and have experiences that transform lives for the better – starting with your own