IT Service Desk Analyst


IT Service Desk Analyst - Multiple positions available

McKesson UK Head Office, Coventry (CV2 2TX)
Permanent, full time

Competitive salary & Benefits with progression opportunities

Being an IT specialist at McKesson UK, a Fortune Global 500 healthcare company, means being more than simply an IT specialist. An IT innovator. A system streamliner. A programme planner. A tech wizard. Join us, and you could be all these things and more. Based at our Coventry Support Centre, you’ll work with IT colleagues to develop and deliver solutions and projects that help improve lives. Plus, thanks to significant investment in our IT infrastructure, you’ll have opportunities to drive innovation at McKesson, while developing the skills and knowledge you need to take your career to the next level. 

About the opportunity 
McKesson is looking to recruit an IT Service Desk Analyst to our IT team based at our UK Head office in Coventry.

As an IT Service Desk Analyst you will act as the first point of contact for colleagues abd customers across McKesson, such as our LloydsPharmacy colleagues and our independent pharmacy customers. You will help to resolve their queries over the phone or escalate as appropriate in an effective and timely manner in line with our IT Service processes.

You will be provided with all the training needed to support your customers effectively, be and provided with a ‘buddy’ from day one to help bring you up to speed. Our IT Service Desk provides a fantastic platform for an aspiring IT professional to gain exposure to a large, complex IT department of over 170 people. You’ll be provided with a range of progression opportunities to explore, either through IT Service, or other areas of our IT department or project teams.

About you 
If you are passionate about a career in IT, with a proven track record in a customer-facing technical role then this could be the opportunity for you. This would be ideally suited to a current 1st Line Support professional looking to progress their career to the next level.

To be considered, you’ll be a strong communicator with proven customer service skills. We want to hear a passion for technology, and see a personality that thrives in a busy, collaborative environment and working under pressure. You will preferably come with some relevent academic or professional IT qualifications. 

In return for your hard work, we offer training opportunities and development plans, wide-ranging benefits, flexible holidays and a brilliant work-life balance. We’ll also ensure that you feel empowered to support colleagues and make a real difference in people’s lives.

About McKesson 

We’re McKesson – a Fortune Global 500 healthcare company that strives to break boundaries, challenge the status quo and support the changing healthcare industry. Bringing together six companies and 24,000 McKesson UK colleagues across pharmacy, pharmaceutical distribution and homecare services, we’re committed to offering the best advice and healthcare to our patients, customers and colleagues. As part of our Support Centre you’ll be able to use your passion, ambition and drive to build solutions and have experiences that transform lives for the better – starting with your own.

West Midlands

This vacancy is closed to applications.